Cairo Clinical Labs’ customers have the following Rights:

•Receive considerate, respectful, compassionate, and culturally sensitive care regardless of age, gender, race, nationality, religion, or disability at all times and under all conditions.

• Receive care in a safe environment free from all forms of abuse, neglect or harassment.

• Be cared for and served by qualified competent and caring staff who are trained according to international clinical laboratory standards.

• Called by your proper name and title. Have the right to know the names of the lab team who are taking care of you (Doctors, technical or administrative staff).

• Be confident that your health and social data and information are secure and confidential information that are not allowed for disclosure unless when allowed by relevant standards and/or law.

• Commitment to maintaining the privacy of patients through communication and sample collection procedures and security and confidentiality of data, medical examination reports and related communications.

• Receiving scientifically reliable information about examination requirements and any necessary preparations.

• To get clear information about your service charges and reporting times.

• Get a copy of your medical examination records and have the information explained, if needed (only within the scope of laboratory expertise and specialty).

• Speak up for any concerns about the care you receive. If you have a problem or complaint, you may talk with Laboratory Management to solve your complaint.

 If your complaint is not resolved to your satisfaction

Please contact the labs at 05555 or 01207771098 and you may request communication with quality department or laboratory director.

Cairo Clinical Labs’ Customers Responsibilities:

• Provide complete and accurate personal information including full name, address, phone number and date of birth. Also ID or insurance data when it is required.

• Provide a copy of your ID if required.

• Provide complete and accurate information regarding their medical history, health conditions, medications and other information that may be pertinent to your health and as needed by the laboratory service requirements.

• Ask for further explanation for any unclear information or instructions.

• You will be solely responsible for the consequences if you do not follow the instructions of the laboratory staff or in case of providing misleading information.

• Make Service payment or arrange for payment of in an agreed time frame.